★ Career

Experience 💼

Kuala Lumpur, Malaysia · Available for relocation to a new country or city.

Seamless Distribution Systems AB

Systems Engineer & DevOps Consultant

2022 – Present

Sweden — working from the Lahore, Pakistan office. Three roles in four and a half years.

KubernetesArgoCDAnsibleBashHAProxyGaleraMaxScaleNagiosPrometheusGrafanaElasticsearchGatlingSQLJIRAConfluence
The ladder — latest first

  1. Systems Engineer & DevOps Consultant

    January 2026 – Presentcurrent

  2. Technical Team Lead

    September 2024 – Present
    • Manage a team of 4 engineers, ensuring 99.9% uptime for 4+ sites across multiple countries.
    • Implement Change Requests on production environments with minimal or no downtime, using HAProxy to keep traffic flowing during deployments.
    • Ensure automated backups of configurations and databases across all sites.
    • Automate daily tasks with Bash scripts and manage systems with Ansible.
    • Load-test the staging environment with Gatling before changes reach production.
    • Ensure SLA implementation and run customer ticketing through JIRA; document every site on dedicated Confluence pages.
    • Provide customised, optimised reports for customers with SQL queries.

  3. Systems Engineer

    April 2022 – Present
    • Built GitOps-based CI/CD pipelines with ArgoCD and GitHub, making Kubernetes deployments traceable, consistent and rollback-friendly.
    • Build and operate multi-master Kubernetes clusters with automatic fail-over.
    • Run database replication across the cluster with Galera and MaxScale.
    • Implemented end-to-end open-source monitoring with Nagios, Prometheus and Grafana for early issue detection.
    • Administer Elasticsearch clusters: setup, scaling, performance tuning and troubleshooting.
    • Upgrade operating systems in place, without site downtime.
    • Establish new integrations with the existing system through careful testing and hand-over of messages and result codes.

NAYAtel Pvt Ltd

Senior Network Engineer

2019 – 2022

Islamabad, Pakistan — four roles in two years and ten months.

AsteriskLinuxVoIPSIP trunks & PRISS7Huawei ATCA (SOFTX3000SE2900UMG8900)BashWhatsApp Business API
★ Highlights
  • Supervised and trained a team of four engineers on troubleshooting and customer support.
  • Launched voice services in three cities — Gujranwala, Multan and Sargodha.
  • Established Lawful Interception with security agencies after successful mutual trials.
  • Built SS7 and data interconnect with PTCL and cut cost by 57% by introducing a “pay as you grow” model, which I pitched and got accepted.
  • Owned Nayatel’s call centre server and held 100% uptime by adding a disaster-recovery site that shifts services and SIP trunks over automatically.
The ladder — latest first

  1. Senior Network Engineer

    February 2022 – April 2022current

  2. Network Engineer

    August 2021 – February 2022
    • Configured SMS gateways and integrated them with the CRM alongside dev teams.
    • Designed and implemented voice solutions for Nayatel customers; tested new equipment and made decisions on cost-to-efficiency/durability ratio.
    • O&M of core-level equipment: SOFTX3000 ATCA/CPCI, SBC SE2900, UMG8900, MTG2000 and VoIP gateways, with active traffic monitoring.
    • Troubleshooting and support for Hosted PBX, SIP trunk and PRI clients; developed enterprise PBXes and call centres with continuous CRM integration.
    • System administration of Linux/UNIX voice servers; automated maintenance with Bash scripts and crons; prepared SOPs and manuals.

  3. Operations Engineer

    August 2020 – August 2021
    • Managed Nayatel's call centre: dial plans, agent support, and API responses with Asterisk, developing AGIs for new features.
    • Configured SIP trunks and PRIs for voice customers, with remote configuration support.
    • Managed crontabs for server maintenance; prepared reports and monitored traffic.

  4. Network Support Engineer

    July 2019 – August 2020
    • NGN: configured MMTEs, MSBRs, MGWs and VSBRs on the Huawei ATCA platform; IP phones, ATAs and cordless handsets; call routing, rate audits and voice-traffic fault location; HOSTEX and POTS services; fax troubleshooting.
    • Customer support: runtime calls with first-call resolution, support email and social queries, and automated WhatsApp replies through the WhatsApp Business API.
★ The launchpad

Graduated

2015–2019

University of Engineering & Technology, Taxila — BSc Telecommunication Engineering, 2015–2019.

  • Graduated with a CGPA of 3.57 / 4.00.
  • Published two conference research papers with IEEE.
  • Alpina School — Matriculation, 2008–2012.

Early internships & training

  • UET Taxila × NTC — established a telephone exchange (April – May 2019): tagged subscriber numbers from the old exchange, surveyed and laid new lines, and installed DPs at the new locations.
  • Worked on a Samsung 7400 private exchange (February – May 2019).
  • Huawei HAINA Academy — HCIA certification training (April – May 2019).

Achievements

  • Shining Star award ×2, Idea award ×2.
  • 100+ Best Customer Service recognitions.
  • Fast-track promotion ×3.
  • Rewarded for honesty and willingness to contribute to society.

Volunteer

  • Vice President, Rashid Cheema Blood Donation Society (university).
  • Member, Shaukat Khanum Tiger’s Club.